RETURNS POLICY

Mint Boutique Online Returns Policy

Effective Wednesday 3rd September

  • Full-priced items can be returned for a full refund or store credit (your choice), provided they are in their original condition, with tags attached, and returned within the return period.

  • Sale, clearance, or discounted items are not eligible for a refund or store credit.
  • This policy applies for orders placed 03/09/2025 and onwards; any order placed prior to this date is not eligible for a refund.
  • Customers with current unused store credit are unable to exchange their credits for a refund.

Returning an Item for Store Credit or Refund

  • Full-priced items may be returned within 14 days of delivery (including weekends) for either:

  • A full refund, or

  • A store credit equal to the value of the goods purchased.

  • The choice between refund or store credit is completely up to you.

  • Shipping costs are non-refundable and will not be included in refunds or store credits unless the item is faulty.

Sale Items

  • Sale items cannot be returned for a refund or store credit.

  • This applies to any item purchased at less than full price, whether through a promotion, discount code, or sale section.

  • We do, however, accept returns of sale items for a size exchange in the same style (subject to stock availability). Please contact us ASAP to arrange this.

Preorder Items

  • Preorder items can be returned for store credit only.

  • Refunds are not available unless a preorder is delayed by more than four weeks.

  • Please be aware that preorder items are specially ordered for you, and delays can occur outside our control.

  • As a small business, we cannot accept cancellations on preorder items once the order has been placed.

Items That Cannot Be Returned

For hygiene reasons, the following items cannot be returned:

  • Underwear

  • Swimwear

  • Jewellery

  • Cosmetics

  • Hair/head accessories

Any items sent back after the 14-day return period will be returned to the sender at their cost.

Exchanges

  • We do not offer direct exchanges.

  • Instead, we provide a store credit code so you can repurchase an alternative size or colour.

When returning an item:

  • Download and print our returns form, fill it in, and include it with your parcel.

  • You are responsible for all return postage costs. We recommend using a tracked courier service.

  • Items must be in immaculate, unworn condition, free from marks, smells, or damage, with original tags and packaging.

  • If items do not meet these conditions, they will be returned to you with no store credit or refund issued.

General Returns Information

  • No returns, exchanges, or store credits will be offered on sale items, except for a size swap in the same style.

  • Store credits apply to products only and cannot be used towards shipping.

  • If you received free shipping on your order but return all items, the original shipping cost will be deducted from your refund or store credit.

  • Returns are usually processed within 7–10 business days, though we often process them faster.

Faulty Items

  • Faulty items may be returned at any time, but please notify us as soon as possible.

  • Once received, faulty goods are assessed and may be sent back to the supplier.

  • Depending on the situation, we may:

  • Replace the item (if stock is available), or

  • Provide a refund or store credit.

  • Return postage for faulty items may be refunded after investigation. Please note "Faulty Item" on your return form.

Contact Us

If you have questions or need help with your return, contact our team: 📧 admin@mintboutique.co.nz

DOWNLOAD RETURNS FORM HERE